RATED #1 ON G2 CROWD

A complete automation suite to transform your hotel.

Reach out to guests at every touchpoint and make sure you grab every opportunity to increase revenue opportunity and improve the guest experience.

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Contactless Check-in

Serve your guests with minimal face-to-face contact. Maintain social distancing norms and allow your guests to check into their rooms digitally without staff interaction or contact.

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DIGITAL DOCUMENT UPLOAD

Guests can upload identification documents for ex-passport. Front desk staff can review and accept documents in their own system digitally.

SELF HEALTH DECLARATION

Such digital forms hold guests accountable if a symptomatic guest checks in and minimises risk of infection to staff and other guests.

E-SIGN AND OCR

Get secure and legally binding e-signature from guests.Optical Character Recognition (OCR) auto fills required fields from scanned documents.

FULLY INTEGRATED PAYMENT

Complete billing integration with PMS allows for contactless express checkout for guests with mobile payment.

MANAGE WITH STAFF DASHBOARD

Approve room selections, check identification documents and inform guests of approvals of self check-in/check-out process.

Upselling

Instantly offer upgrades and  offers and optimize them according to conversion pre during and post stay.

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ROOM UPGRADES

Post booking, offer guests to upgrade their room based on availability. Increase revenue from unused inventory.

UPSELL AMENITIES

Upsell pickup drop, F&B services, early check-in, late checkout, in room dining and more seamlessly.

PERSONA BASED OFFERS

Offers can be customized based on guest type, purchase history, room type, demographic so your conversions are high.

Guest App

A web app which does not require any download. Guest can access hotel info, upsells, create and track requests and communicate with staff.

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WHITE LABEL WEB APP

Guests can access hotel branded app without downloading it. Guests click on a link shared with them and access the app.

DIGITAL HOTEL BROCHURE

Allows guests to view hotel contact, location, amenities, services, info on F&B options, recommended places to visit nearby etc.

GUEST CHAT AND REQUEST MANAGEMENT

Guests can request for services, information or amenities from the chat feature in the web app. Every conversation is logged to keep staff accountable.

Hyper Personalized Marketing

Use segmentation and personalization to pin-point and time your communication to make sure your messages are delivered and read 97% of the time.

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SMS AND WHATSAPP MESSAGING

Increase interaction by 80% by sending communication and links via guests most preferred communication channel

CONFIRMATION EMAIL

Automatically send a personalized confirmation email to guests once they book your property.

PRE-ARRIVAL AND ARRIVAL MESSAGING

Send personalized messages with an option to plan their stay with upgrades, upsells, preferences and more.

POST STAY OFFERS

Hotels can broadcast offers at any stage of guest stay with any medium, SMS, email, whatsapp and more.

AUTOMATE PERSONALIZE SEGMENT

Set rules on whom to send what and let the system run automation everytime the rules are met and save 80% on manual work.

REVENUE TRACKER

Review your campaigns based on the actual revenue they generate, not just on opens and click-through rates.

STAFF DASHBOARD AND APP

Intuitive dashboard and app for staff to access all features from one single place. Staff can easily run offers, create feedback, manage requests and more.

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ACCESS GUEST PROFILES

See guest details such as personal profile, preferences, past purchases, history, communication all in a single view.

UPSELL CREATOR AND ANALYTICS

Easy tool to create offers and upsells in seconds. The system also shows which upsell is working and which should be scaled up.

REQUEST AND COMPLAINT TRACKING

Access all the guest requests and their status in either the staff app or the xperium dashboard.

MANAGE MULTIPLE HOTELS WITH SINGLE ACCESS

Corporate and hotel both can manage offers, messaging, operations of multiple hotels. Many corporate groups use xperium centrally for better efficiency.

ACCESS CONTROL

Xperium comes with access control so corporate can choose whom to give access and how much.

Feedback collection

Know what guest like and dislike about your property. Reduce the risk of getting a negative review online by taking feedback during the stay and resolving issues before guests checkout.

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INCREASE ONLINE REVIEWS

Xperium can enable guests to push reviews to multiple online platforms through automation after checkout. This can in turn help you get more volume and better ratings.

COLLECT FEEDBACK FOR INTERNAL ANALYSYS

Create and share a customized form with guests to know how a specific part of your hotel product or service is performing

ONLINE REPUTATION MANAGEMENT

Want full scale online reputation management features. head on to repup.co to know more.

Contactless checkout

Send checkout intimation, share invoice and let guests pay and checkout from their room. Guest can raise an issue if they feel they have been overbilled.

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EXPRESS CHECKOUT WITH FOLIO VIEW

Guest can quickly access the hotel web app to view folio details and raise issue if wrongly billed. once satisfied guest can quickly pay and checkout.

BILLING INTEGRATION WITH PMS

Xperium integration with PMS allows real time update of bills so guests can view and pay the bills from the comfort of their room.

INSTANT NOTIFICATION TO FRONTDESK

Front desk gets instant notification once guest checks out from their room.

Earn more with Xperium

Schedule a call to see our live platform at work

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