Xperium by RepUp is designed for seamless communication with all hotel guests throughout their journeys. From booking confirmations, to upsells and all the way through to driving positive online volumes, the platform enables hyper-personalization to maximize revenue opportunities.
“Xperium is a great technology partner that allows us to enhance interactions with guests at check-out and drive qualified TripAdvisor reviews.”
Moxy by Marriott, NYC
“After using Xperium for over a year, I can say that we’re very happy with its functionalities, which have improved our rankings on review sites and many OTAs.”
Sands Beach Resort, Zanzibar
“In the few months that we’ve been working with RepUp, we’ve been able to boost our upsell revenue & better guest engagement through personalized upselling and automated marketing.“
CEO, Roseate Hotels, UK & India
“Xperium has transformed our guest communication, service delivery & marketing initiatives… the most robust solution you can have to drive your growth engine.”
Caravela Beach Resort, India
“I previously used TxxxxYxx, and now have switched to Xperium as I’ve found that its features allow me more control over my property’s reputation.”
LV8 Hotels, Bali
“Xperium marketing cloud has really helped us automate the upsells digitally. We were able to significantly increase our upsell revenue with nearly zero effort.”
I. Nyoman Sudirga Yusa
Pramana Resorts, Bali
“The email marketing tool helped us with intelligent segmentation of guests based on their preferences and history. We frequently use insights from the tool to fine-tune our marketing activities.”
Allium Batam, Indonesia
Guest Experience Data Platform
Contactless Check-in & Check-out
In a post Covid19 world guests will seek a contactless stay experiences. Without a mobile app or a kiosk, your guests can now check into their rooms with minimum human contact.
CRM & Marketing Automation
Work smarter with email automation.
Intelligent guest profiling that maximises engagement through-out the travel journey.
Persona driven segmentation for unlocking hidden revenue potential.
Be pro-active to keep the incremental revenue coming.
Automate upsell emails to pre-arriving guests (including masked addresses from OTAs) and in-stay guests.
Let guests design their journeys with web-check-in, preferences, and service selections.
Guest Satisfaction Surveys
Elevate the experience quality.
Keep your finger on the pulse with timely feedback from all in-stay, departing and post-stay guests.
Improve Net Promoter Score, RevPAR & Occupancy with actionable insights.
Online Reputation Management
Be in the know of guest sentiments.
Increase responsiveness with a single screen to manage reviews from all popular review sites and OTAs.
Boost positive guest reviews leveraging our deep integration with TripAdvisor.
Service Issue Resolution
Improve guest loyalty.
Resolve guest concerns with prompt identification of issues and follow-ups.
Fix recurring service glitches, broken processes and staff accountability.
Guest Request Management
Delight with quick deliveries.
Equip your checked-in guests with a mobile-friendly concierge that lets them request services and amenities.
Seamless cross-department collaboration for fluid services and timely interventions.