We are glad to announce that Pride hotels have chosen Repup.co as their Online Reputation Management and Guest Feedback implementation solution provider.
“To collect a lot of data is easy, but to make sense of it is the difficult part” – And thats where Repup comes into the picture for Pride group of hotels.
Repup, provides solution for collecting Online reviews, effectively responding to them, implementing guest feedback internally and improving hotel’s operational efficiency along with a unique feature “Offline Feedback” – Pride hotels Group was collecting Guest Feedback using an internal tool but were not analysing it.
Using Repup’s Offline Feedback, now Pride Hotels can upload data to their Repup platform to get the guest experience feedback analysis immediately. This way they were able to analyse and implement the feedback within 2 weeks of using Repup. Within fist 5 weeks of implementing Repup, Pride Hotels saw significant improvement in their online rankings.
Thus the hotels, which do not receive a lot of online feedback or get a lot of direct feedback from guests can analyse it and implement the suggestions to improve their processes and Guest experience.