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Tag: guest reviews

Five Ways To Personalize Your Hotel’s Guest Experience

“Hotel 2020: The Personalization Paradox” is a report published by IBM Global Business Services. The report says that with the increasing competition among the hospitality industry players, personalization of a hotel’s guest experience will be the one and only feature which will help the industry survive.

How Guest Reviews Impact Your Hotel’s Reputation?

News of bad customer service reaches twice as many ears as praise for a good service experience. ~White House Office of Consumer Affairs We do not need anyone to tell us just how competitive the hotel industry is. We are probably all too aware of