We are really committed to helping hotels improving their entire guest experience and customer satisfaction through our technology solutions. We are very proud of our 2100+ hotel family that use our technology today.
When we heard that G2 crowd has rated us the #1 solution in terms of customer satisfaction we were really thrilled. In addition to customer satisfaction Xperium scored an NPS of 90 whereas the average NPS of the group of solutions compare was only 31.5.
Pranjal Prashar, CEO, Xperium said “ We are really blessed to have a very robust customer success team that have always outperformed our customers’ expectations. They have been in the frontline to listen to every customer need and deliver in record time.’’
Also here are the subcategory scores out of 100
- Likely to recommend 98
- Product going in the right direction 90
- Meets requirement 94
- Quality of support 99%
- Ease of use 96%
All scores were calculated using G2’s algorithms, including for Satisfaction and Market Presence. Further information on methodology is available upon request.
About Xperium by Repup
Xperium is one of the fastest growing hospitality tech companies in Asia, and has received recognition for the same from Deloitte for two years in a row. Xperium is known for creating SaaS platforms that deliver hyper-personalized experiences to guests and allow hotels to increase their ancillary revenue, direct booking and improve their online reputation.
The Xperium platform integrates with more than 50 PMS and other hospitality technologies, including Oracle Hospitality, Infor, Siteminder, Mews, Cloudbeds and more.
The company boasts over 2100 hotels including clients like Radisson, Hyatt, Moxy by Marriott, Lemontree, Roseate House (Bird Group) among its customers. Headquartered in Gurgaon, India, with a vast presence over SEA, Europe and the US, Xperium is at the forefront of technological innovation for the hospitality industry. To learn more, visit www.xperium.ai.
About G2 crowd
G2 Crowd empowers business buying decisions by highlighting the voice of the customer. Its review platform leverages more than 650,000 independent and authenticated user reviews read by more than 3 million buyers each month. The company’s model brings transparency to B2B buying, changing the way decisions are made. G2 Crowd’s mission is to provide the insights business professionals need to gain confidence in their buying decisions and become more successful in their jobs.