We’re thrilled to announce our game-changing integration with IDS PMS, the hotel management platform trusted by leading hotels and resorts worldwide. With Xperium’s innovative and robust experiential CRM integrated with IDS PMS, IDS users can now provide personalised guest experiences at scale, exceed expectations and drive revenue growth.
Xperium is a cutting-edge experiential CRM platform which is presently used by many leading enterprises around the globe. This integration will enable IDS PMS users to deliver personalised experiences throughout their guests’ journey (pre, during and post stay), engage with them in real-time via their preferred communication channels, and gain valuable insights into their preferences and behaviour.
Xperium’s integration with IDS PMS is a timely innovation that reflects the evolving needs and expectations of today’s travellers. According to recent market research, guests are increasingly looking for personalised experiences and seamless interactions with hotel staff.
What Today’s Traveller Expects from a Hotel in Terms of Experience:
The modern-day traveller is not only tech-savvy but also highly connected, and they demand a unique and personalised experience from hotels.
According to a survey by Epsilon, 80% of customers are more likely to do business with a company that offers a personalised experience.
Travellers are also not shy of sharing their personal information with the hotel in order to get a bespoke experience.
72% of travellers said they would share personal information if it meant receiving a more personalised experience.
A study by Deloitte found that 57% of hotel guests want personalised experiences that cater to their individual needs and preferences. This includes everything from customised room amenities to personalised recommendations for local attractions and dining options. Additionally, 48% of guests expect a seamless and convenient experience throughout their stay, with minimal waiting times and easy access to hotel services.
These trends have only accelerated in the wake of the COVID-19 pandemic, which has led to a surge in demand for digital interactions. Xperium’s integration with IDS PMS addresses these changing guest expectations by offering a comprehensive guest engagement platform that enables hotels to deliver personalised experiences and seamless interactions.
Pre-Arrival: Travellers expect highly personalised communication with the hotel as soon as they have made the reservation. Gone are those days where the first communication with the guests was at the front desk at the time of check in.
Pre-arrival communication is crucial for hotels to establish a strong relationship with their guests and provide them with a personalised and memorable experience.
According to TripAdvisor, hotels that use pre-arrival communication to ask guests about their preferences and needs have higher review scores. Also, a study by TrustYou found that guests who receive pre-arrival communication have higher satisfaction rates and are more likely to return to the same hotel.
Check our blog on how to design a perfect guest experience in the pre-arrival phase using Xperium.
During Stay: Providing highly personalised offers and amenities during stay is always expected and appreciated by the guests. Personalised communication during a guest’s stay is essential for the success of a hotel and for increasing loyalty.
A survey by Forrester Consulting found that 75% of guests expect hotels to tailor their during-stay experience based on their preferences and past behaviour.
Check our blog on designing a perfect guest experience during the stay.
Post Stay: Keeping in touch with your guests post check-out and asking for feedback in a very user friendly way is always a plus point. It makes guest feel heard, understood and appreciated.
Check our blog on Feedback and Surveys, a backbone of post stay experience.
In order to meet these demands, IDS users need to have the right technology and processes in place. That’s where Xperium comes in.
How This Integration Will Help IDS PMS Users:
With Xperium’s integration, IDS PMS users will be able to deliver the personalised experiences that guests crave. The platform enables hotel staff to engage with guests in real-time through their preferred communication channels. This means that guests can get personalised recommendations, make requests, and give feedback instantly.
Xperium also provides valuable insights into guest preferences and behaviour. This data can be used to personalise future experiences and create targeted marketing campaigns. By using Xperium, IDS PMS users can improve guest satisfaction, increase loyalty, and drive revenue growth.
The integration of Xperium with IDS PMS is a game-changer for the hospitality industry. It enables IDS users to deliver the personalised experiences that guests expect while providing valuable insights into their preferences and behaviour. By using this platform, IDS PMS users can elevate their guest engagement strategy and drive revenue growth like never before.
Don’t miss out on this opportunity to transform your guest engagement strategy.
Contact us today to learn more about Xperium and how it can help your hotel exceed guest expectations.