Xperium has announced an integration with IDS Next property management system, one of the largest enterprise PMS companies in India. Through this integration, Hotels using IDS on-premise or IDS cloud PMS will be able to seamlessly connect Xperium to provide a completely automated guest experience suite to its existing and future customers  

Hotels using IDS will now be able to automatically offer personalized up-sells/cross-sells to their guests, communicate through well timed pre-arrival and in-stay messages, collect guest feedback and manage their overall online reputation. The integration will play a pivotal role in these times, where hotel experience needs to be even more personalised according to guest preferences and health & safety requirements.

Following Xperium modules will be integrated: 

  • CRM & Marketing
  • Upsell
  • Survey & Reputation

Manoj Mohanty, Senior VP – Sales, South Asia and South-East Asia at IDS Quotes

“In today’s connected world, this integration with Xperium will help hotel partners connect deeply with their guests. They will be able to build a strong bond, enhance their brand’s credibility, and increase visibility and profitability.”
More importantly, pre-stay, during-stay, and post-stay connections are very important to understand guests and their collective feedback.”

Sachin Agarwal, Co-founder and Head of product at Xperium, Says

“Our objective for this integration is to enhance the experience of IDS customers by providing them the right tools for automating guest facing processes and improving guest experience.
This integration paves way for a hassle-free, automated guest communication setup for hotel guests; which will increase hotel revenue via upsells and improve hotel reputation via Xperium feedback and ORM features.”

About IDS: IDS Next is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, IDS provides efficient solutions across categories such as large independent hotels, chain hotels, boutique or resort hotels and even small budget hotels. Their offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions etc.

IDS has earned the trust of over 5000+ hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Sri Lanka & Maldives and Oceania.

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